Returns Policy

Handling Grievance relating to Wrong / Damaged Delivery

  • Customer communicates to Getmeenabled.com through Email/Phone/letter about wrong shipment/damaged or mal-functioning equipment.
  • Getmeenabled.com determines the onus for grievance redressal (Supplier,  Logistics partner) based on whether the matter pertains to the customer, supplier, logistics or Getmeenabled.com.

Supplier Liability & Onus

  • Wrong product shipped
  • Product not functioning as envisaged  (discovered at the time of delivery and/or within 1 week of delivery)

Covered through Limited Liability of Logistics Provider  & Insurer – In case of loss/damage of consignment during storage/movement of goods in transit, claim would be covered through limited liability of Logistics provider (up to Rs 5000 value of goods) .  In case of value of good above Rs 5000, it is advisable to insure the goods in transit through an external insurer and process claim through insurer. 

  • Product lost /unable to trace in transit
  • Product damaged in transit and discovered during delivery
  • Product damaged in transit and discovered by customer on unpacking (within 1 week of delivery)

No Liability

Product damaged in transit and discovered by customer on unpacking (after 1 week of delivery) - No liability to GME/Supplier/Logistics

  • Getmeenabled.com establishs liability and provides resolution on reverse pick-up, reshipment of correct product and/ or cancellations & refund as necessary.
  • In case of no liability, Getmeenabled.com sends a communication explaining to customer.
  • In case of liability, asks the customer to fill out online form (created for specific grievance by GME).
  • Getmeenabled.com facilitates next steps towards resolution
  • Getmeenabled.com informs customer about resolution, timelines to resolve, procedure to return the item if applicable, any changes to product/costs to be borne by the customer.

Reverse Shipment (Pickup wrong delivery from customer and return back to Supplier) in case of returns

Return at the time of Delivery to Customer Premises – Pre-Paid Order - In case of wrong shipment/ mismatched specifications/ manufacturing defect discovered during delivery and customer not accepting consignment

Logistics partner returns the consignment as “Unaccepted Delivery”, returns the consignment to supplier, and updates the shipping status as “Returned”

For “Returned” consignments, GME does not process payment to supplier.  Getmeenabled.com debits supplier account with two-way logistics fee, and CCAvenue / COD charges.

In case of COD Returned

  • Getmeenabled.com cancels the order in back-end with status as “Delivery Rejected”
  • Getmeenabled.com speaks to customer to customer to discuss concern and request them to re-raise order and shop again.

In case of pre-paid consignment returned

Getmeenabled.com works with supplier and gives customer the choice of reshipment OR cancellation and refund for which he/she has pre-paid.

In case of cancellation, Getmeenabled.com cancels the order in the back-end with status as “Delivery Rejected”.

In case of reshipment, Supplier agrees to make good the wrong/defective shipment with a fresh shipment. Getmeenabled.com re-opens the order for re-shipment  (Follows processes OP, PSP, PS – PP/COD).

Reverse Shipment (Pickup wrong delivery from customer and return back to Supplier) in case of returns

In case of wrong shipment/ mismatched specifications/ manufacturing defect discovered post-delivery <within 7 days of delivery and Getmeenabled.com agrees for customer to return the consignment>.

  • Getmeenabled.com Re-Opens the order for Return and Re-shipment/Cancellation
  • Getmeenabled.com debits 2-way shipment fee + COD/CC-avenue fee to supplier account.
  • Getmeenabled.com creates shipment label, declaration for Logistics to pick up wrong delivery from customer to return back to supplier
  • Getmeenabled.com communicates to customer date of return pick-up of consignment
  • Logistics provider picks up returned consignment from customer and updates the status as “Return Picked”
  • Logistics provider delivers returned consignment to supplier and updates status as “Returned  Back”
  • Getmeenabled.com works with supplier and gives customer the choice of reshipment OR cancellation and refund

In case of cancellation

  • Getmeenabled.com cancels the order in the back-end with shipment status as “Returned and Cancelled Post-Delivery”
  • Getmeenabled.com debits supplier account with price of the item  (in case the supplier account was already credited with price of item)
  • Getmeenabled.com does not credit supplier account with the price of item (in case the supplier account was not yet credited with the price of item)

In case of reshipment

Supplier agrees to make good the wrong/defective shipment with a fresh shipment. Getmeenabled.com re-opens the order for re-shipment , updates the status as “Re-shipment after Return”.

Getmeenabled.com and logistics follows processes OP, PSP, PS – PP/COD.