Returns Policy

Handling Grievance relating to Wrong / Damaged Delivery

Supplier Liability & Onus

Covered through Limited Liability of Logistics Provider  & Insurer – In case of loss/damage of consignment during storage/movement of goods in transit, claim would be covered through limited liability of Logistics provider (up to Rs 5000 value of goods) .  In case of value of good above Rs 5000, it is advisable to insure the goods in transit through an external insurer and process claim through insurer. 

No Liability

Product damaged in transit and discovered by customer on unpacking (after 1 week of delivery) - No liability to GME/Supplier/Logistics

Reverse Shipment (Pickup wrong delivery from customer and return back to Supplier) in case of returns

Return at the time of Delivery to Customer Premises – Pre-Paid Order - In case of wrong shipment/ mismatched specifications/ manufacturing defect discovered during delivery and customer not accepting consignment

Logistics partner returns the consignment as “Unaccepted Delivery”, returns the consignment to supplier, and updates the shipping status as “Returned”

For “Returned” consignments, GME does not process payment to supplier.  Getmeenabled.com debits supplier account with two-way logistics fee, and CCAvenue / COD charges.

In case of COD Returned

In case of pre-paid consignment returned

Getmeenabled.com works with supplier and gives customer the choice of reshipment OR cancellation and refund for which he/she has pre-paid.

In case of cancellation, Getmeenabled.com cancels the order in the back-end with status as “Delivery Rejected”.

In case of reshipment, Supplier agrees to make good the wrong/defective shipment with a fresh shipment. Getmeenabled.com re-opens the order for re-shipment  (Follows processes OP, PSP, PS – PP/COD).

Reverse Shipment (Pickup wrong delivery from customer and return back to Supplier) in case of returns

In case of wrong shipment/ mismatched specifications/ manufacturing defect discovered post-delivery <within 7 days of delivery and Getmeenabled.com agrees for customer to return the consignment>.

In case of cancellation

In case of reshipment

Supplier agrees to make good the wrong/defective shipment with a fresh shipment. Getmeenabled.com re-opens the order for re-shipment , updates the status as “Re-shipment after Return”.

Getmeenabled.com and logistics follows processes OP, PSP, PS – PP/COD.